Frequently Asked Questions
We have put together some answers to questions that you might have, to help you transition to the new process. If you still have a question that you need answered, please contact us directly for more information.
- How do I make a booking?
Simply book either by visiting our website here. Please have your account number and practice phone number ready if you book your pick-up via our website. Please note, you will not be able to call TOLL to arrange your pick-ups. - My TOLL satchel has no consignment note, what do I do next?
Once you have arranged your pick-up online, you will receive a consignment note via email. Simply print this off and slip it into the clear envelope attached to your satchel. - What if I need to use a different email/pick up address for my consignment note?
Not a problem! You will be able to amend your email and/or pick-up address to one that suits you for this pick-up on the form. - How do I arrange to get new TOLL satchels?
Please visit our website here. You will be able to arrange a delivery of new TOLL Satchels directly to your practice. - How will I be charged/invoiced?
Once we receive your request, we will process your case and an invoice will be generated. This invoice will be raised by the end of the day when the pick-up was requested and will be emailed to the email address we have on your account. - Am I still able to call TOLL?
You are no longer able to call TOLL for your pick-ups. All your delivery arrangements have to be made online. - What do I do with the TOLL bags I purchased prior to Friday, 29th March 2019?
Please return all TOLL satchels which have our details on the consignment note to us for credit and kindly ensure you have your account number indicated so we know whom to credit. - What if I need to cancel my booking?
Please contact our customer solutions team on 07 3852 1195 who will cancel the pick-up on your behalf. Please note, if the pick-up request has already been planned by TOLL, you will still be charged for the pick-up.