You can easily book a Pick-Up by visiting our website. If you choose to book your pick-up online, please make sure to have your account number and practice phone number ready. Please be aware that arranging Pick-Ups through Toll will not be possible.
Once we receive your request, we will process your case and an invoice will be generated. This invoice will be raised by the end of the day when the Pick-Up was requested and will be emailed to the email address we have on your account.
Please contact our customer solutions team on 07 3852 1195 who will cancel the Pick-Up on your behalf. Please note, if the Pick-Up request has already been planned by TOLL, you will still be charged for the Pick-Up.